State Authorization and Complaint Resolution
Complaint Resolution for distance students
OSU Student Complaint Process
Oregon State University strives to resolve all student complaints in a fair and expedient manner. OSU distance education students wishing to file a formal complaint must first seek resolution through OSU's institutional appeals and grievance procedures. Students may also contact Ecampus Student Services for more information. In addition, OSU is committed to full compliance with the U.S. Department of Education's Program Integrity Rule under Title IV of the Higher Education Act (HEA).
States Authorization Reciprocity Agreement (SARA) complaints process
OSU participates in the State Authorization Reciprocity Agreement (SARA) through the Oregon Higher Education Coordinating Commission (HECC). If a student's complaint cannot be resolved internally at OSU, and if the student resides in a SARA member state, the student may also file a complaint through the Oregon Higher Education Coordinating Commission or with the Northwest Commission on Colleges and Universities, our accrediting body.
Out-of-State Complaints process
Distance students residing outside of Oregon in non-SARA member states may file a formal complaint with their home state authorizing agency after exhausting internal avenues by using the links below:
District of Columbia
Texas:Contact information for student complaints; Rules governing student complaints