State Authorization and Complaint Resolution

Complaint Resolution for distance students

OSU Student Complaint Process

Oregon State University strives to resolve all student complaints in a fair and expedient manner. OSU distance education students wishing to file a formal complaint must first seek resolution through OSU's institutional appeals and grievance procedures. Students may also contact Ecampus Student Services for more information. In addition, OSU is committed to full compliance with the U.S. Department of Education's Program Integrity Rule under Title IV of the Higher Education Act (HEA).

States Authorization Reciprocity Agreement (SARA) complaints process

OSU participates in the State Authorization Reciprocity Agreement (SARA) through the Oregon Higher Education Coordinating Commission (HECC). If a student's complaint cannot be resolved internally at OSU, and if the student resides in a SARA member state, the student may also file a complaint  through the Oregon Higher Education Coordinating Commission or with the Northwest Commission on Colleges and Universities, our accrediting body.

Out-of-State Complaints process

Distance students residing outside of Oregon in non-SARA member states may file a formal complaint with their home state authorizing agency after exhausting internal avenues by using the links below:

Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas:Contact information for student complaints; Rules governing student complaints
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming

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