State Authorization and Compliance

Overview | State Authorization | Complaint Resolution | Licensure Disclosure

Complaint resolution for distance students

OSU student complaints process

Oregon State University (OSU) strives to resolve all student complaints in a fair and expedient manner. OSU distance education students wishing to file a formal complaint must first seek resolution through OSU's institutional appeals and grievance procedures. Students may also contact Ecampus Student Services for more information.

States Authorization Reciprocity Agreement (SARA) complaints process

Oregon State University (OSU) is an active member of the National Council for State Authorization Reciprocity Agreement (NC-SARA) and thus participates in SARA through the Oregon Higher Education Coordinating Commission (HECC).

As noted above, students should attempt to resolve any grievances with the Institution first. Should attempts to resolve these problems with appropriate school officials fail, or should the student be dissatisfied with the final outcomes of the college complaint process, then the Oregon Higher Education Coordinating Commission (HECC) can respond to a formal complaint.

Students may contact the Oregon Higher Education Coordinating Commission directly at 3225 25th St SE Salem, OR 97302 or by email (complaints@hecc.oregon.gov). Students may also access the HECC student complaints webpage or visit the National Council for State Authorization Reciprocity Agreement student complaints webpage.

Students may also contact the Northwest Commission on Colleges and Universities directly at the NWCCU complaints webpage.

Out-of-state complaints process

Distance students residing outside of Oregon may, after exhausting internal OSU and external avenues as noted above, file a formal complaint with their home State's authorizing agency using the links below:

U.S. States & District of Columbia
Alabama	Kentucky	North Dakota
Alaska	Louisiana	Ohio
Arizona	Maine	Oklahoma
Arkansas	Maryland	Oregon
California (non-SARA state)	Massachusetts	Pennsylvania
Colorado	Michigan	Rhode Island
Connecticut	Minnesota	South Carolina
Delaware	Mississippi	South Dakota
District of Columbia	Missouri	Tennessee
Florida	Montana	Texas
Georgia	Nebraska	Utah
Hawaii	Nevada	Vermont
Idaho	New Hampshire	Virginia
Illinois	New Jersey	Washington
Indiana	New Mexico	West Virginia
Iowa	New York	Wisconsin
Kansas	North Carolina	Wyoming

For additional assistance pertaining to OSU Ecampus authorization and compliance, please contact Shannon Riggs, executive director of academic programs and learning innovation.