{"id":1803,"date":"2019-05-06T08:15:20","date_gmt":"2019-05-06T15:15:20","guid":{"rendered":"http:\/\/ecampus.oregonstate.edu\/research\/?p=1803"},"modified":"2019-05-06T08:34:03","modified_gmt":"2019-05-06T15:34:03","slug":"e157","status":"publish","type":"post","link":"https:\/\/ecampus.oregonstate.edu\/research\/podcast\/e157\/","title":{"rendered":"RIA # 157: Dr. Liz Gross and Amber Sandall on Social Listening"},"content":{"rendered":"<div id=\"attachment_1808\" style=\"width: 160px\" class=\"wp-caption alignleft\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1808\" data-attachment-id=\"1808\" data-permalink=\"https:\/\/ecampus.oregonstate.edu\/research\/podcast\/e157\/liz-2017-highrez\/\" data-orig-file=\"https:\/\/i0.wp.com\/ecampus.oregonstate.edu\/research\/wp-content\/uploads\/Liz-2017-HighRez.jpg?fit=1200%2C801&amp;ssl=1\" data-orig-size=\"1200,801\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;13&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;NIKON D810&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;1507566387&quot;,&quot;copyright&quot;:&quot;Photo by Peter Jakubowski \\u00a9 2017&quot;,&quot;focal_length&quot;:&quot;85&quot;,&quot;iso&quot;:&quot;160&quot;,&quot;shutter_speed&quot;:&quot;0.008&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Liz-2017-HighRez\" data-image-description=\"\" data-image-caption=\"&lt;p&gt;Dr. Liz Gross&lt;\/p&gt;\n\" data-large-file=\"https:\/\/i0.wp.com\/ecampus.oregonstate.edu\/research\/wp-content\/uploads\/Liz-2017-HighRez.jpg?fit=1024%2C684&amp;ssl=1\" class=\"size-thumbnail wp-image-1808\" src=\"https:\/\/i0.wp.com\/ecampus.oregonstate.edu\/research\/wp-content\/uploads\/Liz-2017-HighRez.jpg?resize=150%2C150&#038;ssl=1\" alt=\"\" width=\"150\" height=\"150\" srcset=\"https:\/\/i0.wp.com\/ecampus.oregonstate.edu\/research\/wp-content\/uploads\/Liz-2017-HighRez.jpg?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/ecampus.oregonstate.edu\/research\/wp-content\/uploads\/Liz-2017-HighRez.jpg?zoom=2&amp;resize=150%2C150&amp;ssl=1 300w, https:\/\/i0.wp.com\/ecampus.oregonstate.edu\/research\/wp-content\/uploads\/Liz-2017-HighRez.jpg?zoom=3&amp;resize=150%2C150&amp;ssl=1 450w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><p id=\"caption-attachment-1808\" class=\"wp-caption-text\">Dr. Liz Gross<\/p><\/div>\n<p>On this episode, Katie is joined by two guests:<\/p>\n<p>Dr. Liz Gross is a data-driven researcher and scholar who specializes in creating entrepreneurial social media strategies in higher education. Her professional super power is to embolden colleges and universities and help them launch modern market research strategies using social listening. Teaching is Liz\u2019s passion and she brings that to colleges and universities as the founder and CEO of Campus Sonar, a specialized social listening agency that matches high-value social media intelligence and engagement opportunities to organizational strategic initiatives.<\/p>\n<div id=\"attachment_1807\" style=\"width: 160px\" class=\"wp-caption alignleft\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1807\" data-attachment-id=\"1807\" data-permalink=\"https:\/\/ecampus.oregonstate.edu\/research\/podcast\/e157\/20190418_074621\/\" data-orig-file=\"https:\/\/i0.wp.com\/ecampus.oregonstate.edu\/research\/wp-content\/uploads\/20190418_074621-e1555619873735.jpg?fit=2360%2C2349&amp;ssl=1\" data-orig-size=\"2360,2349\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;2.8&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;Canon EOS 60D&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;1548762722&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;33&quot;,&quot;iso&quot;:&quot;400&quot;,&quot;shutter_speed&quot;:&quot;0.0125&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"20190418_074621\" data-image-description=\"\" data-image-caption=\"&lt;p&gt;Amber Sandall&lt;\/p&gt;\n\" data-large-file=\"https:\/\/i0.wp.com\/ecampus.oregonstate.edu\/research\/wp-content\/uploads\/20190418_074621-e1555619873735.jpg?fit=1024%2C1019&amp;ssl=1\" class=\"size-thumbnail wp-image-1807\" src=\"https:\/\/i0.wp.com\/ecampus.oregonstate.edu\/research\/wp-content\/uploads\/20190418_074621-e1555619873735-150x150.jpg?resize=150%2C150&#038;ssl=1\" alt=\"\" width=\"150\" height=\"150\" srcset=\"https:\/\/i0.wp.com\/ecampus.oregonstate.edu\/research\/wp-content\/uploads\/20190418_074621-e1555619873735.jpg?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/ecampus.oregonstate.edu\/research\/wp-content\/uploads\/20190418_074621-e1555619873735.jpg?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/ecampus.oregonstate.edu\/research\/wp-content\/uploads\/20190418_074621-e1555619873735.jpg?resize=1024%2C1019&amp;ssl=1 1024w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><p id=\"caption-attachment-1807\" class=\"wp-caption-text\">Amber Sandall<\/p><\/div>\n<p>Amber Sandall is Campus Sonar\u2019s Research Manager. She brings expertise in marketing, communications, research, and data analysis and reporting to her role of managing Campus Sonar\u2019s social listening research program and operations. With both agency and higher education experience, she enjoys unearthing actionable insights to help colleges and universities drive growth. When she&#8217;s not writing Boolean queries, Amber enjoys a good taco and a new book.<\/p>\n<p><strong><a href=\"https:\/\/ecampus.oregonstate.edu\/research\/wp-content\/uploads\/Ep-157-Liz-Gross-and-Amber-Sandall-Transcript.docx\">Transcript<\/a><\/strong>\u00a0(.docx)<\/p>\n<div style=\"clear: both;\"><iframe loading=\"lazy\" width=\"100%\" height=\"166\" scrolling=\"no\" frameborder=\"no\" allow=\"autoplay\" src=\"https:\/\/w.soundcloud.com\/player\/?url=https%3A\/\/api.soundcloud.com\/tracks\/616539366&#038;color=%23dd450b&#038;auto_play=false&#038;hide_related=false&#038;show_comments=true&#038;show_user=true&#038;show_reposts=false&#038;show_teaser=true\"><\/iframe><\/div>\n<h2>Show Notes<\/h2>\n<p>Would you like to incorporate this episode of &#8220;Research in Action&#8221; into your course?\u00a0Download the <strong><a href=\"https:\/\/ecampus.oregonstate.edu\/research\/wp-content\/uploads\/Episode-157-Podcast-Instructor-Guide.pdf\">Episode 157 Instructor Guide<\/a><\/strong>\u00a0(.pdf) or\u00a0visit our\u00a0<strong><a href=\"https:\/\/ecampus.oregonstate.edu\/research\/podcast\/instructor-guides\/\">Podcast\u00a0Instructor Guides<\/a><\/strong>\u00a0page to find additional information.<\/p>\n<p><strong>Segment 1<\/strong>: Social Listening [00:00-11:24]<\/p>\n<p>In this first segment, Liz and Amber define social listening.<\/p>\n<p>In this segment, the following resources are mentioned:<\/p>\n<ul>\n<li><a href=\"http:\/\/www.campussonar.com\/\" target=\"_blank\" rel=\"noopener\">Campus Sonar<\/a><\/li>\n<\/ul>\n<p><strong>Segment 2<\/strong>: Research Skills for Social Listening [11:25-22:38]<\/p>\n<p>In segment two, Amber and Liz discuss the research skills that are needed for social listening.<\/p>\n<p>In this segment, the following resources are mentioned:<\/p>\n<ul>\n<li>Sandall, A. (2017, November 21). <a href=\"http:\/\/blog.campussonar.com\/blog\/why-they-drop-out\" target=\"_blank\" rel=\"noopener\">Psst: Students tell the internet (not you) why they drop out<\/a> [blog post].\u00a0Retrieved from\u00a0http:\/\/blog.campussonar.com\/blog\/why-they-drop-out<\/li>\n<\/ul>\n<p><strong>Segment 3<\/strong>: Examples of Social Listening Research [22:39-35:29]<\/p>\n<p>In segment three, Liz and Amber share some examples of their work in social listening.<\/p>\n<p>In this segment, the following resources are mentioned:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.brandwatch.com\/\" target=\"_blank\" rel=\"noopener\">Brandwatch<\/a><\/li>\n<li>Find reports, case studies, and more on the <a href=\"http:\/\/www.campussonar.com\/campus-sonar\/resources#2019_online_conversation_benchmarks_for_higher_education\" target=\"_blank\" rel=\"noopener\">Campus Sonar resources page<\/a><\/li>\n<\/ul>\n<p>To share feedback about this podcast episode, ask questions that could be featured in a future episode, or to share research-related resources, post a comment below or contact the \u201cResearch in Action\u201d podcast:<\/p>\n<p><strong>Twitter<\/strong>: @<a href=\"https:\/\/twitter.com\/RIA_podcast\">RIA_podcast<\/a>\u00a0or #<a href=\"https:\/\/twitter.com\/hashtag\/RIA_podcast?src=hash\">RIA_podcast<br \/>\n<\/a><strong>Email<\/strong>:\u00a0<a href=\"mailto:riapodcast@oregonstate.edu\">riapodcast@oregonstate.edu<\/a><br \/>\n<strong>Voicemail<\/strong>:\u00a0<a href=\"tel:+15417371111\">541-737-1111<\/a><\/p>\n<p>If you listen to the podcast via\u00a0<a href=\"https:\/\/itunes.apple.com\/us\/podcast\/research-in-action\/id1101916802\">iTunes<\/a>, please consider leaving us a review.<\/p>\n<p><em>The views expressed by guests on the Research in Action podcast do not necessarily represent the views of Oregon State University Ecampus or Oregon State University.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Liz and Amber\u00a0discuss the research tasks involved in social listening.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1803","post","type-post","status-publish","format-standard","hentry","category-episodes"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/s7BNXQ-e157","_links":{"self":[{"href":"https:\/\/ecampus.oregonstate.edu\/research\/wp-json\/wp\/v2\/posts\/1803","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ecampus.oregonstate.edu\/research\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ecampus.oregonstate.edu\/research\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ecampus.oregonstate.edu\/research\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ecampus.oregonstate.edu\/research\/wp-json\/wp\/v2\/comments?post=1803"}],"version-history":[{"count":0,"href":"https:\/\/ecampus.oregonstate.edu\/research\/wp-json\/wp\/v2\/posts\/1803\/revisions"}],"wp:attachment":[{"href":"https:\/\/ecampus.oregonstate.edu\/research\/wp-json\/wp\/v2\/media?parent=1803"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ecampus.oregonstate.edu\/research\/wp-json\/wp\/v2\/categories?post=1803"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ecampus.oregonstate.edu\/research\/wp-json\/wp\/v2\/tags?post=1803"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}