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Technical Help

For technical help, online students can use the Information Services website, which provides them with technical orientations about the different accounts at OSU including Blackboard and ONID. It also provides them with phone help information to answer most any of their technical problems. The IS site provides information and resources about the following items: InfoOSU, OSUware CD, The Valley Library, Computer help, and software.

Online learning can provide its own set of challenges with computer hardware and software, Internet connectivity, logging in to your course website, file compatibilities, etc. Below please find some additional technical help and resources: checking your computer, Blackboard, OSU Help Desk, Computer Helpdesk, software/hardware educational pricing, and Student Evaluation of Teaching.

Check Your Computer

Check Your Computer shows you how the operating system and software the computer you are using currently is set up. It then helps you get this computer ready for online courses.

Blackboard

If you are experiencing difficulties while taking a test, quiz, or survey via Blackboard, we have put together Blackboard Test Help tips.

Blackboard Help Resources:

• IS Computer Consulting Blackboard Help
• OSU Basic Blackboard Guide (PDF)
• Student Manual (PDF)
• Technology Across the Curriculum offers short tutorials in various Blackboard functions

OSU Helpdesk

The OSU Helpdesk system helps you get quick answers to your technical questions. Information is provided by e-mail correspondence or through a searchable knowledgebase that you can explore on your own.

If you are having any type of technical problem go to: https://helpdesk.tss.oregonstate.edu/help/ or call 800-667-1465 and we will connect you with the OSU Computer Helpdesk. If you would like to call them directly, the number is 541-737-3474

OSU Computer Helpdesk

OSU Computer Helpdesk provides both phone and e-mail 'how-to' assistance on a variety of operating systems and software products, including Internet tools, software applications, and dial-in support. This is where you will find updated virus information.

Educational Pricing for Hardware and Software

Educational pricing is available for OSU students to purchase new hardware and software at a discount. Many of these products may prove to be useful in completing your online education.

• OSU Bookstore: http://www.osubookstore.com/Computers.asp
• Computer Products for Education: www.education-discounts.com or call 800-679-7007
• Academic Superstore: http://www.academicsuperstore.com/
• TechHead.org: http://www.techhead.org/

Student Evaluation of Teaching

If you experience difficulties while completing the Course Evaluation (Student Evaluation of Teaching), please review our SET Help information.