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Getting to know Gina Rogers

OSU Ecampus student services representative

Gina Rogers

In such a fast-paced and sometimes highly emotional environment, Gina Rogers positions herself as a point of reference and goes beyond expectations to ensure success for all.

With an associate’s degree from Linn-Benton Community College and 10 years’ administrative experience, Gina Rogers took a position with Oregon State’s Department of Horticulture almost two decades ago. This is where she ignited her passion for helping students of all types navigate the complicated processes placed ahead of graduation that so many struggle with. For four years, Gina cultivated her advisory skills and knowledge of OSU by serving students and supporting faculty.

The moment Gina learned a position was available with Oregon State Ecampus, she became intrigued; while not wanting to leave the Department of Horticulture, the ability to help students from every corner of the world ultimately drove her to join Ecampus as a student services representative. In such a fast-paced and sometimes highly emotional environment, Gina positions herself as a point of reference and goes beyond expectations to ensure success for all.

By Jess Waldschmidt
June 5, 2018


Where have you lived?

“Albany, Oregon, and in Germany as a military wife.”

What does a typical workday look like for you?

“Most of my work is done through phone calls, emails and occasional face-to-face interactions with campus students. As an OSU Ecampus student services representative, my mission is to problem-solve and help students navigate through our systems. Examples include questions from new Ecampus students like, “OK, I was admitted … what are the next steps?” Registration override requests are also very common. We help get students connected with instructors or departments for the appropriate approvals.

“Issues occur in everyone’s life. Here at OSU Ecampus we are sensitive to people and their circumstances. We take all factors into consideration and do the best we can to support students to achieve the best positive outcome for them and the university.”

“Here at OSU Ecampus we are sensitive to people and their circumstances. We take all factors into consideration and do the best we can to support students to achieve the best positive outcome for them and the university.”

Tell a story about how student services have impacted OSU Ecampus students.

“It’s hard to tell one story. It seems that most of the stories have a similar thread: ”OK, I’m, registered. What do I do next? Where do I go? What do I after that? I have a personal or a professional problem…what do I do?” I help people navigate through our online education system during the good times and, unfortunately, sometimes the bad. My work is not always online. I work directly with instructors and other units on campus to get the best outcome for the students and the university.”

What’s most rewarding about your job?

Gina Rogers

“As an OSU Ecampus student services representative, my mission is to problem-solve and help students navigate through our systems.”

“Helping students! It sounds simple but you have to understand the university – the systems, the policies and procedures – to do this well. I’m no double-agent but I sometimes feel like one. I want to help the student yet the student needs to follow our policies and procedures. It’s not difficult but connecting the two are critical for success for both the student and the university.”

What do you wish others knew about your job?

“We support students after they have been admitted. Many people don’t realize we offer support to address their needs and concerns throughout their time at Oregon State. The online education process is not familiar to most people, and we work with all degree- and nondegree- seeking students, regardless of their campus location, who are enrolled in Ecampus courses.”

Describe your biggest accomplishment at OSU Ecampus.

“My biggest accomplishment is helping our students – taking them from being confused to enlightenment.”

What advice would you like to give to students, staff or faculty?

“Communication is critical. It’s a two-way street. Students need to reach out, and we need to be there for guidance and answers.”

“Communication is critical. It’s a two-way street. Students need to reach out, and we need to be there for guidance and answers.”

Complete the sentence: If you really knew me, you’d know…

“Family is my No. 1 priority.”

How do you like to spend your evenings and weekends?

“I like to be with my husband, kids and grand kids and working on the family farm. I love escaping to my craft room to make things for friends and family.

“My other passion is gardening. When the weather is right, take me to the garden. I’m about to finish the Master Gardener training program through OSU Professional and Continuing Education, and I’m super excited to see where that adventure is going to take me.”

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