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Student Services

Student Services | Success Coaching | Student Resources Guide

Your student success team

The Ecampus student success team is comprised of student services, success navigators that offer coaching, student engagement, and exam proctoring.

Student services representatives

We offer:

  1. Support for immediate concerns
    • Registration questions
    • Instructor-student issues
    • Nondegree registration holds
  2. Guidance around OSU processes, procedures and resources
    • Appeals (including tuition refund)
    • Petitions
    • Change of major forms
    • Course overrides
  3. Employer-sponsored student support

Our student services representatives meet the needs of students by providing quick answers and support for immediate student concerns. We can help you navigate your student experience by walking students through the many processes within the university. We help with things like change of major forms, overrides, questions regarding resources, registration concerns, liaison with student accounts, petitions, tuition refund appeals and facilitation of instructor-student issues.

Ecampus student services representatives

Meet Ecampus student services representatives Katie Bewley, Celina Long and Gina Rogers.

Contact us: Our office hours are Monday through Friday from 7:30 a.m. to 4 p.m. PT.

Phone: 800-667-1465 (select option 1)
Email: ecampus.ess@oregonstate.edu

Success navigators

Success navigators work with students to maximize capacities, utilize resources and develop new understanding. This service is available to all Ecampus students. Success navigators are committed to working with the specific needs of the Ecampus student population. We are trained to listen and ask thought-provoking questions to promote self-reflection and to support students in planning for success. We are available for short- and long-term support throughout your time with Ecampus.

Contact us: ecampus.success@oregonstate.edu

Ecampus student success navigators

Ecampus success navigators are ready to meet you.

Undergraduate degree-seeking students also have access to support resources and tips for success through the Ecampus Learning Community Canvas site. Students are invited to this site once they have been registered for their first courses through Ecampus.

Students can find out more about the success coaches and schedule an appointment through our student success coaching website.

Learn more about success coaching

Student engagement

Our student success team collaborates with students and campus partners to enhance access to involvement and belonging opportunities. Whether you’re interested in student clubs, undergraduate research, the Ecampus Student Advisory Board, or have ideas to improve online student engagement, we’re here to help.

Contact us:
Email: bethany.ulman@oregonstate.edu

Exam proctoring

Tay McEdwards

Meet the proctoring manager, Tay McEdwards.

Some of your distance courses require you to take proctored exams. Your instructor will indicate this requirement via the course catalog, course syllabus, a Canvas announcement or an email. Not all of your courses may require proctored exams.

If you have questions or problems, please email ecampustesting@oregonstate.edu or call us at 541-737-9281. Our office hours are Monday through Friday from 7:30 a.m. to 4:30 p.m. PT.

More information about proctoring is available on the Exam Proctoring website.

 
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