Technical Help

For technical help, online students can use the Information Services website, which provides them with technical orientations about the different accounts at OSU, including ONID. It also provides them with phone help information to answer most any of their technical problems.

Online learning can provide its own set of challenges with computer hardware and software, Internet connectivity, logging in to your course website, file compatibilities, etc. Below please find some additional technical help and resources: Canvas, checking your computer, computer helpdesks and software/hardware educational pricing.

Canvas tech support

For 24/7 support for courses offered in Canvas, click the Help link in the lower left corner of any Canvas course site. Or, call the Canvas Support Hotline at 844-329-3084. You may also find helpful answers in the Canvas Student Guide.

Check your computer

Check Your Computer shows you if the operating system and software the computer you are using currently meets requirements. It then helps you get this computer ready for online courses.

Computer helpdesks

OSU Service Desk provides both phone and email 'how-to' assistance on a variety of operating systems and software products, including internet tools, software applications and virus/spyware removal. To contact and get help, visit the IS Helpdesks website.

Microsoft Office 365 at no cost

All enrolled Oregon State students have access to the latest full version of Office 365 Pro Plus at no cost via the Microsoft Student Advantage Program. Learn more »

Educational pricing for hardware and software

Educational pricing is available for OSU students to purchase new hardware and software at a discount. Many of these products may prove to be useful in completing your online education.

Central software distribution and recommended software

OSU provides several links to useful downloads: