State Authorization and Compliance

Complaint resolution for distance students

OSU student complaints process

Oregon State University (OSU) strives to resolve all student complaints in a fair and expedient manner. OSU distance education students wishing to file a formal complaint must first seek resolution through OSU's institutional appeals and grievance procedures. Students may also contact Ecampus Student Services for more information. In addition, OSU is committed to full compliance with the U.S. Department of Education's Program Integrity Rule under Title IV of the Higher Education Act (HEA).

States Authorization Reciprocity Agreement (SARA) complaints process

Oregon State University (OSU) participates in the State Authorization Reciprocity Agreement (SARA) through the Oregon Higher Education Coordinating Commission (HECC). If a student's complaint cannot be resolved internally at OSU, and if the student resides in a SARA member state, the student may also file a complaint through the Oregon Higher Education Coordinating Commission or with the Northwest Commission on Colleges and Universities (NWCCU), our accrediting body.

Out-of-state complaints process

Distance students residing outside of Oregon may, after exhausting internal avenues at OSU, file a formal complaint with their home State's authorizing agency using the links below:

U.S. States & District of Columbia
Alabama Kentucky North Dakota
Alaska Louisiana Ohio
Arizona Maine Oklahoma
Arkansas Maryland Oregon
California (non-SARA state)             Massachusetts                               Pennsylvania                  
Colorado Michigan Rhode Island
Connecticut Minnesota South Carolina
Delaware Mississippi South Dakota
District of Columbia Missouri Tennessee
Florida Montana Texas
Georgia Nebraska Utah
Hawaii Nevada Vermont
Idaho New Hampshire   Virginia
Illinois New Jersey Washington
Indiana New Mexico West Virginia
Iowa New York Wisconsin
Kansas North Carolina Wyoming

For additional assistance pertaining to OSU Ecampus authorization and compliance, please contact Maurine (Reni) Powell, assistant director of program management and compliance.